Shipping & Returns

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.

Shipping costs, which are the cost of shipping the product, will be paid by the buyers.

Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided that the legal period does not exceed 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.

If the sale of the purchased product becomes impossible, the seller must notify the Buyer in writing within 3 days of learning of this situation. The total price must be refunded to the Buyer within 14 days.

For pre-order product(s), this 30-day legal period will start from the sale date announced on the sales page for the relevant product, and delays may occur from this sale date due to the supplier. In the pre-order system, the planned delivery time may be extended up to a maximum of 10 weeks, depending on demand gathering, production planning, and shipping time. In cases of force majeure (unforeseen and unavoidable circumstances), the delivery time will not apply. In this case, SELLER will notify BUYER in writing in advance. In this case, BUYER may exercise one of their rights: cancellation of the order or waiting for the delivery time to deliver the product(s) subject to the order. If BUYER cancels the order, return/cancellation requests for products purchased using the pre-order system will be refunded to the Buyer within 60 days of the written submission of the request. Cancellations for products purchased in installments will be refunded to the card account used for payment.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

If force majeure events beyond the Seller's foreseeable future occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or a postponement of delivery until the impediment is resolved. If the Buyer cancels the order, the payment will be paid in cash within 14 days of the cancellation. If the Buyer cancels by credit card, the product fee will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the payment to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The Buyer must inspect the goods/services covered by the contract before accepting them; they will not accept damaged or defective goods/services (such as those with crushed, broken, torn packaging, etc.) from the courier company. The goods/services received will be deemed undamaged and intact. The Buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned along with the product.

RIGHT OF WITHDRAWAL:

BUYER may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that he notifies the SELLER through the contact information below, within 7 (seven) days from the date of delivery of the purchased product to him or to the person/organization at the address he has indicated, excluding the exceptions specified under the heading "products for which the right of withdrawal cannot be exercised".

SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

Title: Pasteur Commercial Domestic and Foreign Trade Ltd. Co.

E-commerce site address: https://www.revitalash.com.tr

Address: Sakızağacı Neighborhood, Kennedy Street, Pruva 34 C Block, No: 103/9 D: 167, 34142 Bakırköy/İstanbul

Phone: +90 530 297 59 50

E-mail: info@revitalash.com.tr

DURATION OF THE RIGHT OF WITHDRAWAL:

In order to exercise the right of withdrawal, a written notification must be sent to the SELLER by registered mail, fax or e-mail within 7 (seven) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set out in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice for the product delivered to the 3rd party or the BUYER (If the invoice for the product to be returned is a corporate product, it must be sent along with the return invoice issued by the corporate product. Returns of orders with invoices issued on behalf of corporate products cannot be completed unless a RETURN INVOICE is issued.) The products to be returned must be delivered complete and undamaged, together with their box, packaging, and standard accessories, if any.

RETURN CONDITIONS:

The SELLER is obliged to return the total price and the documents that put the BUYER indebted to the BUYER within 14 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 20 days.

For products purchased using the pre-order system, refunds will be made to the buyer within 60 days of the written request. Cancellations for products purchased in installments will be refunded to the card account used for payment.

If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, single-use products, copyable software and programs, or products that deteriorate rapidly or have expired. For the following products, exercising the right of withdrawal is contingent on the product's packaging being unopened, intact, and unused.

-All kinds of software and programs

-DVD, VCD, CD and cassettes

-Computer and stationery consumables (toner, cartridge, ribbon, etc.)

-All kinds of cosmetics and health products

-Products for personal use

-Phone top-up orders

EVENT OF DEFAULT AND ITS LEGAL CONSEQUENCES

BUYER acknowledges, declares, and undertakes that, if payment is made by credit card and the BUYER goes into default, the BUYER will pay interest and be liable to the bank in accordance with the credit card agreement between the bank and the cardholder. In such a case, the relevant bank may take legal action and claim any resulting expenses and attorney fees from the BUYER. In any case, if the BUYER defaults on a debt, the BUYER agrees to pay the SELLER any losses and damages incurred due to the delayed payment of the debt.

PAYMENT AND DELIVERY

You can make your payment via Bank Transfer or EFT (Electronic Fund Transfer) to any of our bank accounts (TL) on the site.

You can use your credit card through our website to make single online payments or take advantage of online installment options for all credit cards. For online payments, your credit card will be charged at the end of your order.

Your requests are processed for delivery at the end of your order. Once your order is confirmed, it will be delivered to the courier company no later than 5 (five) business days. Delivery time for out-of-stock products will be 6-8 weeks. The status of your shipment can be tracked using the tracking number provided after your order is placed. The products covered by this contract will be delivered to the BUYER by the courier company designated by the SELLER. The shipping fee and any applicable cargo insurance will be added to the invoice amount. The BUYER agrees and undertakes to pay these fees in advance.

After the payment is made, the delivery time of the contracted products by domestic cargo takes between 1 day and 2 weeks on average.

For transactions made through the pre-order system, delivery will begin as of the sale date announced on the product's sales page. Delays may occur due to the supplier's actions. In such cases, the SELLER will notify the BUYER in writing in advance.